Refund policy
Return Policy for PrintPilot.io
Effective Date: 01/04/2023
At PrintPilot.io, we are committed to customer satisfaction and understand that issues may arise with the digital products (such as designs and automated product listings) created by our software. This Return Policy outlines the conditions under which refunds are granted, given the unique nature of our services and products.
Eligibility for Refunds
- Refund Period: Refunds are only available within 30 days of the creation date of the digital product by our software.
- Conditions for Refund: Refunds or credits are granted solely in cases where there is a demonstrable error or malfunction in the designs or products created by PrintPilot.io's software that directly results from a fault in our automation process.
- Non-Physical Products: Given that our products are digital and not physically shipped, our policy focuses on addressing issues related to software performance rather than physical returns.
Process for Requesting a Refund
- Notification: To initiate a refund request, please contact us at contact@printpilot.io within the 30-day period, providing detailed information about the issue, including how it is directly related to an error in our software's operation.
- Review: Upon receiving your request, our team will review the details of your case. This process includes verifying the error and assessing its impact on the product's quality and usability.
- Outcome: If your request meets our criteria for a software-related fault, we will offer a refund or credit towards future use of our services. The form of compensation (refund or credit) will be determined at PrintPilot.io's discretion based on the nature of the issue and customer preference when applicable.
Limitations
- Third-Party Integrations: Issues arising from third-party services, such as Printify or other e-commerce platforms, are not covered by this Return Policy. We recommend contacting the respective service's support team for assistance with such issues.
- User Error: Refunds are not granted for errors or issues resulting from user input or actions that fall outside the scope of PrintPilot.io's software functionality.
Changes to the Return Policy
PrintPilot.io reserves the right to modify this Return Policy at any time. We will notify users of any significant changes by updating the policy on our website and/or through other communication channels.
Contact Us
For questions or concerns regarding this Return Policy, or to submit a refund request, please contact us at contact@printpilot.ai